Terms & Conditions

CANCELLATIONS – 4 weeks' notice is required in writing by email to allstarmsa@gmail.com or by messaging any of our social media pages. Your payments will be terminated 4 weeks from the date of receipt of written notice given.

MEDICAL CONDITIONS - You must declare all medical conditions during registration and keep us up-to-date should this change by emailing allstarmsa@gmail.com

Children must take personal responsibility for any required medication (e.g. asthma inhalers). Inhalers should ideally be labelled with the child's name.

ILLNESS - You must refrain from bringing your child to class if they have had any form of illness within 48 hours of the class.

PHOTOGRAPHY - You must declare if you do not want your child to be photographed for marketing use and keep us up-to-date should this change by emailing : allstarmsa@gmail.com

MISSED SESSIONS - We do not issue refunds for missed sessions due to your own circumstances

If there are any sessions missed due to cancellations caused by unforeseen circumstances on our part, All Star MSA will offer a make-up session, or parents will be refunded.

BEHAVIOUR – All Star uses effective behaviour management strategies to promote the welfare and enjoyment of children attending sessions. Working in partnership with parents, we aim to manage behaviour using clear, consistent and positive strategies.

Whilst at All Star we expect children to:

  • Use socially acceptable behaviour
  • Comply with All Star rules
  • Respect one another, accepting differences of race, gender, ability, age and religion
  • Develop their independence by maintaining self-discipline
  • Choose and participate in a variety of activities
  • Ask for help if needed
  • Enjoy their time at All Star

Dealing with inappropriate behaviour

  • Challenging behaviour will be addressed in a calm, firm and positive manner.
  • Staff will discuss why the behaviour displayed is deemed inappropriate.
  • Staff will give the child an opportunity to discuss their behaviour, to help prevent a recurrence.
  • Staff will encourage and facilitate mediation between children to try to resolve conflicts through discussion and negotiation.
  • Staff will consult with parents to formulate clear strategies for dealing with persistent inappropriate behaviour.
  • We will not threaten any punishment that could adversely affect a child's well-being.

If after consultation with parents and the implementation of behaviour management strategies, a child continues to display inappropriate behaviour, All Star MSA may decide to remove the child from sessions. The reasons and processes involved will be clearly explained.

All Star reserves the right to remove from our programme, without refund, anyone who is found to be bullying, misbehaving or displaying disruptive behaviour.

Physical intervention

Physical intervention will only be used as a last resort, when staff believe that action is necessary to prevent injury to the child or others, or to prevent significant damage to equipment or property. If a member of staff has to physically restrain a child, the manager will be notified and an Incident record will be completed. The incident will be discussed with the parent or carer as soon as possible.

UNCOLLECTED CHILDREN - All Star endeavours to ensure that all children are collected by a parent or carer at the end of each session. If a child is not collected, and the parent or carer has not notified us that they will be delayed, we will follow the procedure set out below:

Up to 15 minutes late

  • When the parent or carer arrives they will be reminded that they must call All Star to notify us if they are delayed.
  • The parent or carer will be informed that penalty fees will have to be charged (unless the delay was genuinely unavoidable).

Over 15 minutes late

  • If a parent or carer is more than 15 minutes late in collecting their child, the coach will try to contact them using the contact details on file.
  • If there is no response from the parent or carer, messages will be left requesting that they contact All Star immediately. The coach will then try to contact the emergency contacts listed on the child's registration form.
  • While waiting to be collected, the child will be supervised by a member of staff.
  • When the parent or carer arrives they will be reminded that they must call All Star to notify us if they are delayed, and that penalty fees will have to be charged (except in exceptional circumstances)

Over 30 minutes late

  • If the coach has been unable to contact the child's parents or carers after 30 minutes, the coach will contact the local Social Care team for advice.
  • The child will remain in the care of a member of staff, at the class venue if possible, until collected by the parent or carer, or until placed in the care of the Social Care team.
  • If the child can't remain at the All Star session venue a note will be left with the janitor of the premises informing the child's parent or carer where the child has been taken (e.g. into the care of a safeguarding agency) and leaving a contact number. A further message will be left on the parent or carer's telephone explaining events.

Managing persistent lateness

The coach will record incidents of late collection and will discuss them with the child's parents or carers. Parents and carers will be reminded that if they persistently collect their child late they may lose their place at All Star MSA

COMPLAINTS – All Star MSA is committed to ensuring every child has a great time whilst attending sessions. If you or your child are not happy with our service, we'd like to hear about it. Please put your complaint in writing and email to allstarmsa@gmail.com. We assure you that all comments will be dealt with swiftly.